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Effective Conflict Resolution Tips for a Healthy Workplace Environment

Whether it’s with a client, customer, or coworker, we’ve all dealt with difficult situations at work requiring conflict resolution. Resolving conflicts is a skill that is useful in both your personal and professional life. By understanding different viewpoints, you can create solutions that benefit everyone. Resolving conflict is more than finding answers — it’s about […]

Mastering Emotional Intelligence: A Gateway to Successful Leadership

This month for Leadership Live, our topic will be “Fact vs. Feelings: Leading with Emotional Intelligence.” But why is it important to differentiate between facts and feelings when implementing emotional intelligence into leadership? Let’s start by defining what emotional intelligence is. Emotional intelligence, in its most basic form, is about understanding and managing your emotions. […]

The Power of Emotional Intelligence and Leadership: Key Reasons to Invest in EQ

When thinking about what harbors success in our industry of in-home installations, technical skills, and craftsmanship are often deemed essential. However, another frequently overlooked and crucial skill plays a pivotal role in the effectiveness of your work and your relationship with your clients. That skill is emotional intelligence. Emotional intelligence refers to our ability to […]

4 Great Tips for Building Stronger Relationships With Clients

Inside our highly competitive service industry, where Penmarc thrives, it is vital to keep positive, long-lasting relationships with clientele to maintain momentum and success.  Whether an organization has 10, 50, or 1000s of clients, you should treat each client with the utmost respect. Not only should you maintain your client relationships, but you should always […]